# Refund Policy
Effective date: 2026-07-09
This Refund Policy covers subscription purchases, paid listing upgrades, featured listing purchases, listing boosts, sponsored slots and other paid marketplace services.
## General Rule
Refund eligibility depends on payment status, service delivery, plan usage, promotion activation and admin approval.
## Non-refundable Examples
Consumed lead credits, already-delivered featured placement, completed listing boost, completed service booking commission and gateway fees may be non-refundable unless admin approves otherwise.
## Request Process
Users can submit a dispute or refund request from the Buyer Protection / Dispute system. Admin may record refund/settlement status in the dashboard.
## Template Notice
Please customize this policy according to your real commercial process and local legal requirements.